Cancellation Policy
This Cancellation Policy applies to orders placed through the Veggiicart website and mobile application.
This Cancellation Policy applies to orders placed through the Veggiicart website and mobile application.
1. Customer Order Cancellation
Customers may request cancellation of an order before the order has been processed, procured, packed, or dispatched.
Once the order has entered processing or dispatch, cancellation may not be possible.
2. How to Request Cancellation
To request cancellation, customers may contact Veggiicart through:
The customer should provide:
- Order ID
- Registered mobile number
- Customer or business name
- Reason for cancellation
3. Cancellation of Bulk Orders
Veggiicart primarily deals with bulk orders.
For large-volume, special, or specifically procured orders, cancellation may not be accepted once procurement has started.
If Veggiicart has already incurred procurement, transportation, loading, packing, or handling costs, such charges may be deducted from any refundable amount, where applicable.
4. Cancellation After Dispatch
Once an order has been dispatched for delivery, the customer may not be eligible to cancel the order.
If the customer refuses a dispatched order without a valid reason, Veggiicart may:
- Recover transportation charges
- Recover handling or procurement costs
- Restrict Cash on Delivery facility
- Suspend the account in case of repeated order refusals
5. Cancellation by Veggiicart
Veggiicart reserves the right to cancel an order due to reasons including:
- Product unavailability
- Quality concerns
- Incorrect pricing
- Incorrect customer details
- Delivery location not being serviceable
- Verification issues
- Suspected fraudulent activity
- Operational or logistical difficulties
- Government restrictions
- Force majeure circumstances
- Other reasons beyond Veggiicart's reasonable control
Where possible, the customer will be informed about the cancellation.
6. Cash on Delivery Orders
For Cash on Delivery orders, no refund will be required if the order is successfully cancelled before payment is collected.
If any advance amount has been collected for a bulk or special order, refund eligibility will depend on the status of procurement and processing.
7. Refund on Cancelled Orders
If an eligible prepaid or advance-paid order is cancelled, the approved refund may be processed through:
- Original payment method
- Bank transfer
- Customer credit
- Adjustment against a future order
- Any other mutually agreed method
Applicable procurement, handling, transportation, or payment processing charges may be deducted where the cancellation occurs after such costs have already been incurred.
8. Modification Instead of Cancellation
Where possible, customers may request changes to:
- Product quantity
- Delivery address
- Delivery date
- Selected products
Such modifications are subject to availability and order processing status.
9. Repeated Cancellations
Veggiicart reserves the right to restrict or suspend accounts that repeatedly:
- Place and cancel orders
- Refuse confirmed deliveries
- Provide incorrect addresses
- Misuse Cash on Delivery services
10. Contact Us
For cancellation requests or related assistance, contact:
Veggiicart reserves the right to update this Cancellation Policy from time to time. Any revised policy will be published on the website or mobile application.