Shipping & Returns Policy

Shipping & Delivery

VEGGIICART delivers only to locations that are currently serviceable through our delivery network. Customers may be required to enter their delivery address or location before placing an order.

Service availability may depend on:

• Pincode
• Delivery distance
• Order quantity
• Product availability
• Delivery capacity
• Operational feasibility

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

• Business / recipient name
• Contact person's name
• Mobile number
• Complete address
• Pincode
• Landmark / map details

Delivery Time

Estimated delivery dates or time slots may be displayed or communicated when applicable. Delivery times may vary due to market availability, procurement, traffic, weather, vehicle issues, high order volumes, government restrictions or supply-chain interruptions.

Delivery Charges

Delivery charges, where applicable, may depend on delivery location, distance, order quantity, order value, weight and delivery requirements.

Receiving Your Order

The customer or an authorized representative should be available to receive and inspect the order wherever reasonably possible.

• Products received
• Quantity
• Visible quality
• Packaging
• Missing items
• Incorrect items
• Significant visible damage

Failed Delivery

A delivery may be unsuccessful where the customer is unavailable, premises are closed, the address is incorrect, the customer cannot be contacted, access is restricted or a valid order is refused without an eligible reason.

Because fresh produce is perishable, additional handling, delivery, cancellation or product charges may apply where the failed delivery is attributable to the customer.

Product Availability

All products are subject to availability. Fresh produce availability can change quickly because of market supply, seasonality, weather and procurement conditions.

If a product becomes unavailable, VEGGIICART may:

• Inform the customer
• Adjust available quantity
• Offer a suitable alternative
• Remove the unavailable item
• Cancel the affected item
• Provide an applicable refund

Natural Product Variations

Fruits and vegetables are natural agricultural products and may reasonably vary in:

• Colour
• Shape
• Size
• Texture
• Ripeness
• Appearance
• Weight

Return Policy

Due to the perishable nature of fruits and vegetables, VEGGIICART generally does not accept routine returns after successful delivery.

Returns will not ordinarily be accepted for:

• Change of mind
• Product no longer required
• Incorrect quantity ordered
• Minor natural differences
• Normal variation in ripeness
• Improper storage after delivery
• Improper handling after delivery

Customers may still raise a complaint where there is a genuine issue with the delivered order.

Eligible Refund or Replacement Cases

A refund, replacement or another appropriate resolution may be considered where:

• Wrong product delivered
• Product missing
• Material quantity difference
• Product materially damaged
• Produce spoiled or unusable on delivery
• Charged item was not delivered
• Prepaid order cancelled by VEGGIICART

Possible Resolution

• Full Refund
• Partial Refund
• Replacement
• Quantity Adjustment
• Account Credit

Refund approval for one affected item does not automatically provide a refund for unaffected items in the same order.

Reporting a Quality Issue

Because fruits and vegetables are highly perishable, quality-related complaints should be reported promptly after delivery.

Information you may need to provide:

• Order number
• Product name
• Quantity affected
• Description of issue
• Clear photographs
• Video where necessary
• Packaging photographs
• Invoice or order information

Verification of Complaints

Submitting a complaint does not automatically guarantee a refund or replacement.

VEGGIICART may review:

• Photographs / videos
• Delivery records
• Packing information
• Product condition
• Quantity information
• Time since delivery
• Storage / handling conditions

Weight & Quantity Differences

Fresh produce may be sold by weight, pack, crate or another specified unit. Minor reasonable variations may occur during weighing, sorting, packing and handling.

Where a material discrepancy exists between the billed and delivered quantity, customers may raise a complaint for verification.

Product Storage & Handling

Once an order has been successfully delivered and accepted, customers are responsible for appropriate storage and handling.

• Improper storage
• Exposure to heat or sunlight
• Failure to refrigerate where necessary
• Excessive delay in unpacking
• Mishandling
• Contamination after delivery

Bulk Orders

Large-volume orders may require advance procurement, special sorting, packing or transportation arrangements.

Cancellation and refund conditions for certain bulk orders may therefore become more restrictive once procurement has commenced.

Refund Abuse & Fraudulent Claims

VEGGIICART reserves the right to investigate claims where there is reasonable suspicion of misuse.

• Repeated false complaints
• Manipulated evidence
• Fraudulent refund requests
• Intentional refund-process misuse
• False missing-product claims

Contact Us

For delivery issues, missing products, quality complaints or refund requests, contact VEGGIICART customer support. Please provide your Order ID and registered mobile number when contacting support.

VEGGIICART may update this Shipping & Returns Policy periodically based on changes to operations, services or applicable requirements. The latest version will be published on the VEGGIICART Platform with the updated revision date.