Privacy Policy

About This Privacy Policy

This Privacy Policy explains how VEGGIICART (“we”, “us”, “our”) collects, uses, stores, processes and protects information when you access or use our website, mobile application and related services (“Platform”).

By accessing, registering with or using VEGGIICART, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you use VEGGIICART, we may collect personal, business, transactional and technical information.

Order & Transaction Information

When you place or manage an order through VEGGIICART, we may collect and process:

• Products ordered
• Quantities
• Prices
• Order value
• Order date and time
• Delivery address
• Order status
• Payment method
• Invoice details
• Cancellation information
• Refund or replacement information
• Previous order history

This information helps us process orders, coordinate deliveries, maintain transaction records and provide customer support.

Location Information

VEGGIICART may request access to location information where necessary for:

• Identifying your delivery location
• Checking service availability
• Selecting or confirming an address
• Displaying location-related services
• Improving delivery accuracy

Where device permissions are required, access will depend on the permissions you provide through your device.

You may disable location access through device settings, although certain location-dependent features may not function correctly.

Device & Technical Information

Certain technical information may be collected automatically when you access VEGGIICART, including:

• Device type
• Operating system
• Browser type
• IP address
• Application version
• Device identifiers, where permitted
• Login activity
• Pages or screens accessed
• Date and time of access
• Application performance information
• Crash and diagnostic information

This information may be used to maintain security, diagnose technical issues and improve Platform performance.

How We Use Your Information

Information collected through VEGGIICART may be used to:

• Create and manage customer accounts
• Verify customers and businesses
• Authenticate users through OTP
• Process and fulfil orders
• Coordinate deliveries
• Generate invoices
• Process cancellations and refunds
• Communicate order updates
• Provide customer support
• Respond to enquiries and complaints
• Maintain account and transaction records
• Detect and prevent fraud or misuse
• Improve the Platform
• Analyze Platform performance
• Maintain security
• Meet legal and regulatory requirements
• Send service-related communications
• Send permitted promotional communications

OTP & Communication

VEGGIICART may use your registered mobile number or email address to send:

• OTPs
• Registration verification messages
• Order confirmations
• Order-status updates
• Delivery notifications
• Account-related alerts
• Customer-support communications
• Important service notifications

Promotional or marketing communications may be sent where permitted by applicable law and according to your communication preferences.

Payment Information

Depending on payment options made available through VEGGIICART, transactions may be processed directly or through authorized third-party payment service providers.

Where third-party payment gateways are used, payment information may be processed according to the privacy and security practices of those providers.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain login sessions
• Remember preferences
• Improve website functionality
• Understand Platform usage
• Measure performance
• Enhance security

Users may control certain cookies through browser settings. Disabling essential cookies may affect some website functionality.

Sharing of Information

VEGGIICART does not sell personal information merely for monetary consideration.

Information may be shared with trusted parties where reasonably necessary to provide our services, including:

• Delivery and logistics partners
• Payment service providers
• SMS or OTP service providers
• Email communication providers
• Cloud hosting providers
• Analytics and technical providers
• Customer-support providers
• Professional advisers
• Government or regulatory authorities where required

We aim to share only information reasonably necessary for the relevant purpose.

Business Verification Information

Documents and information submitted for business verification may be used for:

• Confirming business identity
• Assessing account eligibility
• Preventing fraudulent registrations
• Maintaining appropriate business records
• Meeting applicable legal requirements

Access to verification documents should be limited to authorized personnel and service providers who require access for legitimate purposes.

Data Security

VEGGIICART takes reasonable administrative, organizational and technical measures designed to protect information against:

• Unauthorized access
• Loss
• Misuse
• Unauthorized alteration
• Improper disclosure
• Destruction

However, no internet-based platform or electronic storage system can guarantee absolute security.

Data Retention

Personal and business information may be retained for as long as reasonably necessary to:

• Provide our services
• Maintain customer accounts
• Complete transactions
• Resolve disputes
• Maintain financial records
• Prevent fraud
• Meet contractual obligations
• Comply with legal requirements

Information no longer required may be deleted, anonymized or otherwise handled according to applicable requirements and internal retention practices.

Account Deletion & Data Requests

Where applicable, customers may request deletion or closure of their VEGGIICART account through the Platform or by contacting customer support.

Customers may also request access to or correction of certain personal information, subject to applicable law.

Certain information may need to be retained after account deletion for taxation, accounting, fraud prevention, dispute resolution, legal compliance or other legitimate purposes.

Children's Privacy

VEGGIICART is primarily intended for businesses and adult users capable of entering into legally binding transactions.

The Platform is not intended to knowingly collect personal information from children for independent commercial purchasing.

Third-Party Links & Services

The Platform may contain links to or integrations with third-party websites, maps, payment gateways or other services.

Those third parties may operate under their own privacy policies and terms.

VEGGIICART is not responsible for privacy practices of independent third-party platforms.

Customer Rights & Choices

Subject to applicable law, customers may have rights regarding their personal information, including:

• Request access to certain personal information
• Request correction of inaccurate information
• Update account information
• Withdraw certain permissions or consent
• Opt out of eligible promotional communications
• Request account deletion
• Raise a privacy-related grievance

Certain requests may require identity verification before they can be processed.

Legal Disclosure

VEGGIICART may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful government requests
• Enforce our Terms & Conditions
• Investigate suspected fraud
• Protect VEGGIICART or its customers
• Establish, exercise or defend legal claims

Changes to This Privacy Policy

VEGGIICART may update this Privacy Policy periodically to reflect changes in services, technology, business practices or applicable legal requirements.

The latest version will be published on the Platform along with the updated effective or revision date.

Governing Law

This Privacy Policy will be interpreted in accordance with applicable laws and regulations of India, including applicable data-protection and information-technology requirements.

Grievance & Privacy Contact

For questions, requests or complaints regarding this Privacy Policy or the handling of personal information, please contact:

We will make reasonable efforts to review and respond to legitimate privacy-related requests in accordance with applicable requirements.